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VOD_305 Error - no fix available

I received VOD error VOD_305

Happened after buying episode and while it was paused, the pause timed out and went back to menu.

Could not watch from there - VOD kept asking me to buy again. Shows up on App but cannot watch on TV.

Spent 1 hour and 15 minutes on phone with Technical Support, Customer Support, and Fios Engineering. No solution despite restarting / reseting DVR and WiFi. 

Re: VOD_305 Error - no fix available
Community Manager
Community Manager

Hi Paul2,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.