VOD Glitches/Pauses

[BigPete82]

We use Video On Demand quite a bit and lately for about the past 2 weeks, VOD shows will randomly glitch for about 2-4 seconds and then resume.  However, eventhough its "paused" for about 2-4 seconds, it resumes where it would have if it didn't glitch, and we miss what happened during the glitch.  It happens about 3 or 4 times on 1 hour shows and 2 or 3 times every half hour show and its starting to get very irritating.  Please correct these annoying glitches as soon as possible.... please let me know if you need any other info...  

[Shamika_VZ]

Good Morning,

We apologize for the trouble with your VOD. We can take a look to see if this is a  known issue. Does this occur on more than one Set Top Box? Please send me a PM if you still need assistance.

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

[BigPete82]

This issue is also being reported on DSL reports... http://www.dslreports.com/forum/r26812848-VOD-Stuttering-both-video-and-audio-in-VHO8#26820961