Re: Very slow channel change - intermittant
bobbo527
Specialist - Level 3

Count me in, I have 2 7232's, in VH08 and I am having the same probelms as everyone else here. It's driving me nuts!!!

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Re: set top boxs have bad delay
blueribb
Contributor - Level 1

I chatted with Verizon this morning and they are working on fixing the problem. I started a similar thread about this issue back on August 17th

Another Thread

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Re: Latency problems with STB
tns
Master - Level 2

Perhaps agravated by 1.9.1.  But its not universal. 

For comunications between the machines the router is central.  And the moca wiring can be crititical. 

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1 Minute Lag when changing Channels from Favorites menu
Singlemalt
Newbie

Both of my HD DVR's have the same problem. When changing channels from my "Favorites" menu it takes close to 1 minute to change the channel. In the meantime, the screen freezes until the new channel appears.

I have tried turning off STB (in Video Settings) as others had suggested, but that did not solve the problem.

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Re: Very slow channel change - intermittant
Singlemalt
Newbie

I have the same issue on both of my DVR's--The first one started about 6 months ago, but I did not use that one that much... but now the one I use every day, it started to act the same way about 3 weeks ago. I tried the STB=Off-- but that did nothing--in fact, it created other issues, so I turned it back on.

Really annoying--so if not solved, I will request new DVR's.

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Re: 1 Minute Lag when changing Channels from Favorites menu
blueribb
Contributor - Level 1

There are 2 other threads with this exact problem

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Re: Very slow channel change - intermittant
redup
Enthusiast - Level 2

Same thing here in Reston Va.  I have two 7232 DVRs and they are now hanging up on a regular basis when I attempt to change channels.  Sometimes powering the DVR off and back on fixes it, other times I have to pull the power.  This is getting very old, so sure hope they fix it soon!!

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Re: Very slow channel change - intermittant
Shamika_VZ
Contributor - Level 3

Hello Everyone,

I do apologize for the troubles that everyone is going through here. I have sent a few of you private messages to gather your information for this case particularly.

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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Re: Very slow channel change - intermittant
Mistaya
Enthusiast - Level 3

We are having the same issue. DVR is the 7232 and then we have an HD box that Is also freezing. Been happening at least a month and isvery frustrating. Isn't there away for them to just back up an update in our boxes until they figure this out?

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Re: Very slow channel change - intermittant
michlin
Enthusiast - Level 2

I purchased two QIP-7232p2 DVRs a couple of months ago . The channel changing freeze issue started occuring on both units in August. Only happens after I have been watching a channel for some time, say... about 15-20 minutes or longer. All DVR functions freeze, while the channel I want to leave continues to provide video and audio. Both units have the "1.9.1" release.

I'm hoping Verizon puts out a fix very soon.

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