I keep getting this error whenver I try to view/modify services online (TV, Internet, or Phone). I called support and got transferred between three different employees who had no idea what was going on. Does anyone else have this issue, and know of a direct number that can be called to resolve it?
For what it's worth, one support rep. said they needed to "re-import" my profile but subsequent reps had no idea what that meant.
Hi nuchi2188,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
