I've been following the various threads about losing channels if you change your bundle. Currently I'm grandfathered in under the 2009 Extreme package, but I was going to drop our a la carte "movie" package (Starz, Sho, etc.). If I just drop that add-on package, am I going to be forced to change my bundle at that time? Or, as long as I don't change my "base" package, should I be fine?
Ok, in your case. Since you are on the 2009 Extreme plan, you will be loosing those channels if you do not upgrade. You do not have to change packages to drop the movie package. they will leave you on the 2009 Xtreme package, and you will loose those channels. The only way to keep those channels, is to change packages.
the 2010 packages will not be loosing any channels and are unaffected.
Here is a quote from the notice sent to my tech support buddy.
Quote:
8 Channels will be migrating out of the Premier/Essentials package -
CNBC World
ESPN Classic Sports
Sleuth
Gospel Music Channel
MUN2
Si TV
ESPN Desportes
Galavision
These channels will continue to be available in the 2010 Extreme HD package
Customers who subscribe to the Spanish Language Pack will continue to receive MUN2, Si TV, ESPN Desportes and Galavision10 channels will be migrating out of the 2009 version of the Extreme HD package -
Hallmark Movie Channel
RFD TV
MGM HD
World Fishing Network
Cars.TV
Comedy.TV
ES.TV
My Destination.TV
Pets.TV
Recipe.TV
These channels will continue to be available in the 2010 Ultimate HD Package
When will they disappear? So far, I still have all of them with the 2009 Extreme package. I figured everything I have will stay unless I change packages, even after my contract expires and the price goes up. On the other hand, will the channels be removed only after the contract expires?
To answer another post above, I read elsewhere on this board that you can change your movie channels around without affecting the bundle you have. Just make sure the channels you change are listed extra on your bill and not included in the bundle.
@Caps09 wrote:When will they disappear?
Here is the text from the email notice I received (emphasis added):
FiOS TV 2010 UPDATE: CHANNEL LINEUP CHANGES
FiOS TV Customer,
From time to time channel lineup changes are necessary to improve our content offerings.
We will therefore, be making some changes to our current TV service packages on or after
April 29, 2010. However, if you have recently changed to one of our new 2010 TV Packages
on or after January 17th, 2010, you can disregard this notice.
Please select the following link to review these package changes.
Channel lineup changes
Thank you for choosing Verizon as your entertainment provider.
Sincerely,
Verizon Online
__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248
Thanks Justin. I can live with that.
I got a letter from Verizon this week that my current promotional pricing is expiring, however, I can take advantage of new FiOS bundles for an even greater value.
So, I took a look into the bundles. Here is what I've run into so far.
The letter they mailed indicates my agreement is until 5/2010, but in my online account it says it is until 10/2009.
Letter shows a Good, Better, Best bundles.
On the online main bundles page, it shows a Triple Play bundle ‘Best Value’, which corresponds to the ‘Good’ bundle in the letter. Clicking on the ‘Learn more’ button, it shows only the information for this bundle, not for the higher bundles (the ones called Better, Best bundles in the letter)
Online, under ‘Fios TV / Plans’, it shows a Prime HD, Extreme HD, and Ultimate HD TV Plans, with the corresponding triple play bundles to the right.
For the bottom plan (Prime HD, 15/5), the online indicates the regular price is $109.99 a month, the letter also shows $109.99. So these match.
For the middle plan (Extreme HD, 25/25), the online shows $124.99, the letter shows $119.99. Online does not mention Showtime, TMC, FLIX. Letter says these are included.
For the top plan (Ultimate HD, 35/35), online shows $139.99, letter shows $149.99. Online says over 385 digital ad 90+ HD channels, letter says 475+ digital and 125+ HD channels. Online says it includes Showtime, TMC, FLIX. Letter says it includes these plus HBO, Cinemax, and EPIX.
Looking at the channel lineup for my area, it shows that EPIX is not included in any plan, but the letter says it is included in the ‘Best’ plan.
Looking at the channel lineup, apparently Starz and Encore are not included in any of the bundles/plans, but it is not apparent how they could be ordered or added to a plan from the online. Under the online ‘Premium Channels’ page, it shows a Movie Package that includes these two, as well as Showtime, TMC, FLIX, IFC and Sundance. However, those others are already included in ‘Best’ or Ultimate HD.
Verizon - please clean up your act with this information in your web page, and what you send in letters to customers. Until then, I'll pass on the bundles...
I agree. After I saw an another thread that I would be losing a few channels in another month of so, I was curious enough to check out some prices. The main website said that Ultimate HD was $119.99. When I clicked on "change bundle" under my account, it suggested Ultimate HD plus Epix for something like $134.99. Ultimate HD includes some channels that are in the "movies" group, but if I wanted the rest of the movie channels, I would have to pay for the entire group of channels even though I would already be getting a few of them in my bundle. I currently have the HBO and movies, which doesn't exist if you want to order it new.
I'm so puzzled by the new bundles. While I like to have more channels, I can simply do without the few that are slated to disappear.
Great, So you are removing TV and Movie channels from our package. So what kind of big discount or new programs are you going to give us to replace our programs so we are not getting riped off??? Are you going to repackage all our prgrams and charge us more for each now? Satellite is looking better and better.
The Tentative Schedule that was sent to my friend at tech support shows the following.
04/08/10 VHO 1 and 3 (Texas and California)
06/11/10 VHO 2 and 11 (Florida and PA) (pittsburgh area)
06/25/10 VHO 7 and 8 (NJ, east PA, and DE)
07/08/10 VHO 5, 6, and 6a (NY 'queens', MA, and RI)
07/30/10 VHO 4, 9, and 9a (MD, VA)
08/10/10 VHO 14, 15, and 15a (the rest of PA and NY)
IN, WA, and OR may or may not be affected as they are no longer Verizon but instead Frontier. No Idea what Frontier is going to do.
from the looks of your post, it looks like you are trying to get a message to Verizon. What you should be made aware of is that this is not a "Verizon" board. This is a user to user board for Verizon customers. Your complaints would better be addressed to CS 1-800-688-2880 or use the chat system to contact them http://www22.verizon.com/content/contactus/
Now there are some Verizon employees that visit here and try and help out but if you want "official" verizon, the above options are the way to go.
Start a new topic or ask questions in the open forum.
