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I been a loyal Verizon customer for many years. One of my remote controls stopped working. I called customer service and was informed by Brenda that Verizon no longer replaces for free. The cost to.replace it is $14.00. Brenda suggested that since I don't want to pay the 14.00 then I could just get up and change the channel manually. Verizon are you kidding? I asked to.speak to a supervisor. So far I have been on hold for 60 minutes.program the remote manually to record. During my wait Brenda checks back to let me know that the supervisor is still on another call. What happened to ,"it's our duty and your right", Verizon?
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@LoveFiosWhenWk wrote:I been a loyal Verizon customer for many years. One of my remote controls stopped working. I called customer service and was informed by Brenda that Verizon no longer replaces for free. The cost to.replace it is $14.00. Brenda suggested that since I don't want to pay the 14.00 then I could just get up and change the channel manually. Verizon are you kidding? I asked to.speak to a supervisor. So far I have been on hold for 60 minutes.program the remote manually to record. During my wait Brenda checks back to let me know that the supervisor is still on another call. What happened to ,"it's our duty and your right", Verizon?
The new policy started not to long ago and you can thank all of the people who absued getting free remotes for it.
You can go on ebay and get remotes as low as $2.00 new. If you search fios remote you'll get a lot of results.
You can try getting one through the dvr/stb. Some people can still get free ones under certain circumstances
Go to menu then to customer support then to replace/program remote. Follow the prompts and answer the questions and it will tell you if its free or not.
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LOYAL CUSTOMERS should NOT have to pay for replacment remote controls. A new customer gets ALL new equipment but a loyal customer who signs a new 2 yr. contract for the 3rd time gets to use their same old equipment??? $14.99 is too high for cheap remotes that does not cost Verizon much and are likely outsourced outside the USA. Can I buy a new remote with my Verizon REWARD POINTS??? Verizon needs to reward their customers with new updated replacement equipment, not gift cards. Who are their policy makers??? Where is a customer survey when you need one???
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