Times are tough. You need to know what to do to stay afloat. You'll need to set up a Promise to Pay for at least the past due amount as soon as possible. Instructions on how to do that are here: https://www.verizon.com/support/promise-to-pay-faqs/. Make sure you do that before the account is suspended. It makes things much less complicated. If you need further help with this, please send us a Private Note for assistance.