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Can not keep a connection using Wi-Fi or 4G mobile.
Enthusiast - Level 1

No matter what I use either Wi-Fi or Mobile connection I get booted every few minutes. More like having a 2 G network instead of 4. Any suggestions?

Re: Can not keep a connection using Wi-Fi or 4G mobile.
Customer Service Rep

Hey there, Jewelster! I regret that your Ellipsis is having such difficulty keeping a wireless connection. You've described it as being 'booted'. Can you share some additional details? I'd like to help! When this 'booting' occurs, are you just losing connection or do you see an error message as well? If there's a message, what does it say? Does the device reconnect on its own or do you have to do something to force it? If it reconnects on its own, how long does it take to re-establish connection? Are you streaming video and / or audio at the time this occurs?

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