Does anyone know what to do if the Ellipsis 7 is stuck on a welcome screen?
orphanelec
Newbie

My Eliipsis 7 is stuck on a welcome screen (not the Verizon Wireless Welcome Screen) and will not start or shut down.  I tried resetting by using a paperclip, but nothing happens. I also can't figure out how to open the thing up to remove the battery.  What can I do?

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SoccerRef12
Specialist - Level 1

Have you tried holding down the power & vol +/- keys simultaneously for about 15 seconds to force it to reboot? Or you could power it off, then turn it on and hold the power & vol - key to boot into recovery.

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Verizon Ellipsis 7 | Verizon Wireless

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SoccerRef12
Specialist - Level 1

Have you tried holding down the power & vol +/- keys simultaneously for about 15 seconds to force it to reboot? Or you could power it off, then turn it on and hold the power & vol - key to boot into recovery.

Added:

Verizon Ellipsis 7 | Verizon Wireless

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vzw_customer_support
Customer Service Rep

Hi orphanelec!

Let's see what's causing the problem! When did the issue begin? Any physical or water damage? Try this:http://vz.to/1z9nama .


Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

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