Ellipsis 8 - continously crashes
EMJD619
Enthusiast - Level 1

Recently I purchased an Ellipsis 8 tablet, and it constantly crashes. I returned it to the Verizon store and received another only to have the same issue. It will crash when attempting to access the Bluetooth. It will crash when surfing the web. It doesn't matter what it will just restart. I had a Ellipsis 7 and experienced no issues what so ever. After upgrading to the 8, I gave my Ellipsis 7 away. I am to the point where I am thoroughly disgusted with this Ellipsis 8. Has anyone had similar issues ?

17 Replies
CLAUDEE33
Newbie

Mine does the same [Removed] thing!  I'm ready to toss it in the trash !

profanity removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

0 Likes
Reply
vzw_customer_support
Customer Service Rep

We want you to be able to enjoy your device. When do you recall this issue beginning? How much available memory space do you have on the device?


HarleyE_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Reply
DOREENMERCADO
Enthusiast - Level 1

I am having navigation problems and can't find your advice.  Where do I find it. Of course me device is going awry while I'm typing.  I think this product should be recalled and our money refunded or let me trash this one and give me a new one.

Will I be notified by text on my phone for your instructions?  If not please send me an email so I can read it on my laptop to  [removed] I can't get this device to operate smoothly and seamless

Note I did mention this to customer service. They didn't offer to replace it.

Personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

0 Likes
Reply
vzw_customer_support
Customer Service Rep

DOREENMERCADO, we are dedicated to help you enjoy your tablet again. This is a community forum and is public. For your security and privacy, please don't share your private information here. If you wish you can reach us via PM us at our Facebook page or send a DM to @VZWSupport on Twitter. We can also troubleshoot here. What happens when you try to use your navigation services? How are you accessing it? http://spr.ly/65808KOYe

JoelR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply
DOREENMERCADO
Enthusiast - Level 1

BTW I don't have a Twitter account.

0 Likes
Reply
Ann154
Community Leader
Community Leader

You can also reach customer service at 1-800-922-0204 from a landline or *611 from your VZW phone.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Reply
Tmscsj
Enthusiast - Level 2

Was this ever solved? I have the same issue

TheresaS

0 Likes
Reply
vzw_customer_support
Customer Service Rep

It is important to us that we take closer look at the tablet for you, Tmscsj and I’d be happy to help. We want to be sure that we go over a few additional details and find a solution.
Just for clarification, did this issue begin immediately after activation or after some time? We understand that the tablet is restarting on its own. How frequently does this occur? Does the tablet have any physical or liquid damage? Please provide a few additional details and we will be ready to continue helping.

SteveR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Reply
Tmscsj
Enthusiast - Level 2

I gave up on the device for a while then tried again....Same issues and I pay $10.00 per month plus tax for nothing!!!

paul5021
Newbie

I purchased my Ellipsis 8 July 2016. Contract still has 17 months to go. I've been with Verizon for about 32 years. Initially I thought I could wait it out. I am currently looking for a replacement tablet. It's difficult for me to do the research. I hope to find an acceptable replacement, switch the SIM card and fulfill my obligation. I noticed the Ellipsis 8 is no longer available. Verizon should issue a recall! Or perhaps cancel the contract. I will find a replacement. I will. NOT purchase it from Verizon. Verizon operates on CDMA. It's my understanding, if I get a CDMA tablet I should be able to accomplish my goal. I am considering a Nexus 7 2013 second generation, or a Samsung tab E. The Samsung permits upgrading the memory card.

Respectfully submitted Paul

0 Likes
Reply
Tmscsj
Enthusiast - Level 2

Did u get a new device.....I continue to have same issues.....I stopped using the device and then tried again.....Same issues

0 Likes
Reply
jamharris56
Enthusiast - Level 1

I have been so frustrated with my Ellipsis 8 I am not renewing it.

Tmscsj
Enthusiast - Level 2

Still have issues.,,would like to get out of contract

after 12 months instead of going 24 months

in frustration!

Theresa [Removed]

personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

0 Likes
Reply
vzw_customer_support
Customer Service Rep

Tmscsj, We're sorry to hear the troubleshooting steps did not resolve your concerns. For additional assistance visit: https://www.verizonwireless.com/support/contact-us/#LiveChat

TrinetteW_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply
vzw_customer_support
Customer Service Rep

Jamharris56, we definitely don't want you to be frustrated with your tablet. It should be a fun device to use. We're here to help you. What issues are you having with the Ellipses 8?

MarcusS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Reply
ERIZUG73
Enthusiast - Level 2

I'm getting rid of mine. It's junk. It's only good for reading books.

Tmscsj
Enthusiast - Level 2

Issues continue and after an hour on phone with Verizon...no solution!!

Is there still a Better Business Bureau????

0 Likes
Reply