FINALLY......Received my new tablet!!!!!
kimie1954
Enthusiast - Level 1

01-11-23

To:  VERIZON                                                                                       

      Just wanted to thank you for having an On-Line Customer Service Rep. Employee, “Jessica” of Minnesota!!!   After 11 phone calls since Aug. 16, 2022 (some of which I was on the phone for 1&1/2 hours!!!) dealing with customer service reps & tech support supervisors,  she was the one & only who saw me thru obtaining my new, free (of which they continuously told me I was entitled to) tablet I FINALLY received on Dec. 20, 2022!!!!  She even called me back (which no one at Verizon ever did!!!) to be sure I received the tablet!!!  So, Jessica of Minnesota definitely deserves the “CUSTOMER SERVICE EMPLOYEE OF THE….YEAR AWARD”!!!!!!  Verizon has a great employee!!!!!!!…..Thank you Jessica!!!!!!!……….     

1 Solution
vzw_customer_support
Customer Service Rep

Awe! I'm so glad Jessica took care of you, kimie1954. I'm sorry for all the troubles before her. Thank you for your feedback. Thank you for being a valued Verizon Wireless customer! 

 

Have a fantastic weekend! 

-Vanessa

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1 Reply
vzw_customer_support
Customer Service Rep

Awe! I'm so glad Jessica took care of you, kimie1954. I'm sorry for all the troubles before her. Thank you for your feedback. Thank you for being a valued Verizon Wireless customer! 

 

Have a fantastic weekend! 

-Vanessa