Horizontal lines when watching videos
jobeth09
Enthusiast - Level 1

On my daughter's ellipses 7 tablet she gets horizontal lines and can't see or watch videos of any kind...UTube, Netflix, etc. We can still hear the sound of the video, however.

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Re: Horizontal lines when watching videos
carol_vzw
Verizon Employee

Hi

New software is available for the Ellipsis 7. Please update your tablet by going to:

Settings > About Tablet > System Update > Check New.

Please let us know if this resolves your issue.

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Re: Horizontal lines when watching videos
vzw_customer_support
Customer Service Rep

jobeth09, we don't want this to be an ongoing issue for your daughter. Is there any physical or liquid damage on the tablet? When did this issue start? Did you recently retrieve a software update on it?

For more device support, click http://www.verizonwireless.com/support/

LasinaH_VZW
Follow us on Twitter @VZWSupport

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