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Internal service failure messages
Tbone119
Newbie
‎05-01-2016 04:32 PM

Why do I keep getting these messages, internal service failure, then a message saying app not owned

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vzw_customer_support
Customer Service Rep
‎05-03-2016 04:41 PM

Tbone119,


We're very sorry to hear about trouble with your devices. Let's see if we can get this resolved for you. Is there a certain function or activity that you're trying to use when this happens? When did this start happening?


EricW_VZW
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Tbone119
Newbie
In response to vzw_customer_support
‎05-05-2016 04:55 PM

I think the issue has been resolved by uninstalling the Amazon Appstore app

and reinstalling it, then doing the same for the apps I had the trouble

with. I only had this trouble with several apps, and I'm not sure why it

started.

Thanks

On May 3, 2016 7:41 PM, "Verizon Wireless Customer Support" <

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vzw_customer_support
Customer Service Rep
In response to Tbone119
‎05-07-2016 05:03 PM

Tbone119, let's get to the bottom of this for you. After uninstalling and reinstalling the apps, are you still having any issues with the error message?


KristieQ_VZW
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Tbone119
Newbie
In response to vzw_customer_support
‎05-08-2016 11:50 AM

Everything seems to be good, but still have issues at times with

AccuWeather. I have uninstalled and reinstalled twice or 3 times. The only

message I get is "this app will now close" right in the middle of looking

at it. Thanks

On May 7, 2016 8:03 PM, "Verizon Wireless Customer Support" <

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vzw_customer_support
Customer Service Rep
In response to Tbone119
‎05-10-2016 12:08 PM

We appreciate you taking the time to follow up, Tbone119. Is this a preinstalled app or an app from the Google Play Store? Is RAM low at the time this occurs? ( Settings > Application Manager > Running > RAM free )

YosefT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Tbone119
Newbie
In response to vzw_customer_support
‎05-12-2016 07:49 PM

No, this is not a pre installed app, the free RAM varies between 215 and

300.

On May 10, 2016 3:09 PM, "Verizon Wireless Customer Support" <

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