My Ellipsis 8 will not play a downloaded video.

Yesterday I downloaded a video to my Ellipsis 8 and it worked great. Today I downloaded an updated version of the video and my tablet says it can't play the video.  

Re: My Ellipsis 8 will not play a downloaded video.
Customer Service Rep

I want you to enjoy all your videos Jeff. Did the video format or file extension cahnged with the update? Are you having any issues playing any other videos? If the issue is only with this particular updated video, then the issue is with the video itself and not your device. Try deleting the video from your device, then power off/on, and download the video again and test.

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