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My ellipsis 10 continues to display "refreshing SIM card" and I dont have network connection? Why is this and how can I fix it?
JenniferAnn16
Newbie
‎01-26-2016 01:27 PM

This just started happening this morning and unsure how to fix it. Abby help would be appreciated.

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tikibar1
Community Leader
Community Leader
‎01-26-2016 01:38 PM

Have you tried reseating the SIM card?  If that doesn't help, you may need a new one; they're free at your local Corporate VzW store or by contacting Customer Service.

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JenniferAnn16
Newbie
In response to tikibar1
‎01-26-2016 06:47 PM

Can you tell me how to reset the SIM card? Will it erase all my data from my tablet itself? Thanks!

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tikibar1
Community Leader
Community Leader
In response to JenniferAnn16
‎01-26-2016 07:19 PM

Reseating a SIM card won't remove any data/info.  Turn off the tablet, remove the SIM card, wait a minute or two, then reinsert the SIM card, power the tablet back on, and allow it a minute or so to establish a fresh network connection.  In case you need it:

Remove the SIM Card - Ellipsis 10 | Verizon Wireless

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