Mine has done the same thing from time to time. Annoying and frustrating.
SOmetimes I figure it's because I have a few things too many open and the RAM just maxes out. Other times I'm simply reading on the Kindle app with nothing else going on. It simply shuts off, and I have to reboot.
I haven't yet figured out why it does this or how to "fix" it; I just take a deep breath and restart it. I know that doesn't help you, just know you are not alone.
Thanks for the "vote of support", so-to-speak. My Ellipsis 10 began doing
it once in a blue moon; scrolling, opening an app, using the volume; but
now it's happening very frequently. In addition, it'll shut off while
restarting! And when that occurs, it often restarts by optimizing my 150
apps which takes about 20 minutes. I've tried using AVG to clear the cache
and then I manually restarted but to no avail.
Maybe we'll get it figured out before I use mine to kill flies with.
Oh gosh! I regret that your tablet keeps shutting off at random. This is definitely not the experience that we want to hear about. I appreciate the information that you’ve provided so far. I’m here to help make sure we resolve this once & for all. Are you using the provided functioning charger / cable in a known working outlet? Do you know if there is any soft of physical or liquid damage?
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I'm using the original OE charger and there is no physical or
moisture-related damage. Other Ellipsis owners are having the same
problem. It shuts down randomly. I could be scrolling, raising or lowering
the volume, opening an app... anything. Also, sometimes when I restart it
it'll shut down during boot up and subsequent restart often results in the
message "optimizing applications" which can take 15-20 minutes before it's
personal information removed as required by the Verizon Wireless Terms of Service
Message edited by Verizon Moderator
Its only 2 weeks old. No damage at all. I did a soft reboot and its working
fine at the moment.
On Apr 24, 2017 9:56 PM, "vzw_customer_support" <firstname.lastname@example.org>
After additional scrutiny, it appears my tablet will work fine while above 65% charge. Shortly after it drops below that (or almost immediately), it will begin to act up to the point of being near-useless due to the indiscriminate shutdowns.
My husband and I are having the same problem with our tablets. They just randomly shut down, sometimes have to restart 4 or 5 times and also has to "optimize 150 apps" which in turn kills the battery.
I call Verizon and was told it was some of the apps I had downloaded and they were constantly running in the background, so I deleted said apps and it still does it. Then I was told "you get what you pay for" and that I needed to update to a more expensive tablet if I wanted better performance.
No, I want the one I bought to do what I bought it for, to play games and watch Netflix without shutting down every 5 minutes.