Android KitKat is now available for the Ellipsis 7. The update brings new features like Emojis, wireless printing via Google Cloud Print, and Chromecast support. Customers with current software will be able to manually download and install the software update by going to Settings > About Tablet > System Update > Check New.
You can visit www.vzw.com/ellipsis7support for more information about software update benefits and step-by-step instructions.
If the current SW Version on your Ellipsis 7 tablet is:
MV7A_31D16_422 OR
MV7A_31D18_422 OR
MV7A_31D26_422
Please call our Customer Support at 1 (800) 837-4966, and they will support you through the update process. You will be required to ship your device for this software enhancement.
I think ALL of the community members would appreciate it if you did similar announcements for all of the devices when they have an system update available for download.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Hi Ann154
Thanks for your suggestion.
Agreed that we should have been informed! I didn't know about the update and I cancelled my cell service for this line, so now Verizon Tech Support won't help me update the software after paying $240 for a useless device. Terrible customer service!
You could consider adding the tablet to the account for a month to get the update or start a prepaid plan for the device.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Thank you, Ann.
when checking for the update it says not connecting to the network my wifi works for everything else. tried on the 4g same response
My software ended in a much higher number and ended with a "M". I did the software upgrade (?) and the number actually went down. Still scratching head... Tablet could do everything I asked it to do. Maybe I had a software beta version? .
Everything works...when transferring to SD card on tablet there is no problem at all. Device says SD card is added to memory of tablet. Says I have over 29.7GB of space and memory.
Still no ability to move apps to SD card? So why give an update that still keeps us stuck with the same problem?
@Chris_H
Thanks for your feedback.
Newer versions of Android, the operating system that powers the Ellipsis 7, do not allow apps to be transferred to SD cards.
There is a lot of information on the Internet about Android and external SD cards, including the potential security benefits of not permitting third party applications to write to your SD card. You can move media files like pictures, videos, music, etc., to your SD card.
This is not an Ellipsis 7 issue.
Interesting since my Samsung Galaxy S5 is an Android and puts my apps on my SD card no problem. Unfortunately, as is evidenced by the myriad of posts in these forums, this is an Ellipsis issue. The device was sold to me with the promise the SD card could be used for this (as it was with many other customers). People have been posting about this for over a year and Verizon has done nothing about it. Additionally, no correction was given to your customer service reps selling the product because it has been brought to Verizon's attention numerous times, but folks got sold the same bill of goods. This experience truly soured me and you can be assured I will never buy another tablet from Verizon.
Once you get the 4.4 upgrade, you should be able to move apps to the SD card. This is not an Android limitation, but will be a device limitation if we are not able to.
I have a Samsung Galaxy Tab 3 running 4.4.4 and can easily do this.
When I press "Check New", it says: "Cannot connect to server". But I have a good WiFi connection. Please Help
The download requires a mobile data connection, it won't download over wi-fi.
Verizon are you kidding? Forcing us to download the update on 4G so we are then forced to use more of our precious data so that we get even closer to going over and have to pay you more money...... couldn't have just let us do this all over our secure wifi network? Sounds like just a way to get us to have to give you more money. Get this sh*t fixed and don't even try and blame android for this.
Diclark
Data charges do not apply to this over the air (OTA) software update. This is the case with almost all OTA device updates. They do require a data connection to complete the software update, but the data utilized is not billable.
Carol,
Could you help me with a problem downloading the Kit Kat update to my Ellipsis 7. I have been downloading the update for 3 hours now, with the status still at 0%.
Hi JustDucky9
It sounds like your Wi-Fi may be turned on or that you may not have a 4G connection. The update requires a cellular connection to complete and it will not use billable data.
1) Please turn off Wi-Fi (Settings > toggle the switch to off).
2) After Wi_Fi is off, please ensure you are in a 4G area and then restart your device.
3) Once the device restarts, the update will start downloading of the 4G connection and you will see the software update install notification.
I've updated my tablet and now my tablet is useless. I can't delete or write to my SD card. All I can do is store files downloaded from my computer and that's it. How do I fix this?
What if we use our computer to make the card ext instead of fat? Would that make it work?
Start a new topic or ask questions in the open forum.
