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Ongoing charging problems-Won't power up
WickedKisses
Enthusiast - Level 1
‎07-30-2015 05:22 PM

Been having this problem from the beginning.  Even after I sent it in for repair/replacement, it will frequently power down while charging, and be very difficult to power back up, often having to hold the power and volume buttons at the same time for at least 15 seconds.  Today, it powered up, but was unresponsive to touch or buttons, so I shut it down(held the power button down until the menu came on, touched 'Power Off'.  It shut down okay, but is now completely unresponsive.

I can't afford to buy a new one, and my smartphone cannot handle the things I do on the tablet.

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Re: Ongoing charging problems-Won't power up
vzw_customer_support
Customer Service Rep
‎08-01-2015 05:37 PM

WickedKisses

Tablets are a great way to consume media while on the go. What did you have to send the tablet in for previously? Have you tried using a different charger? Does the tablet show it is charging when it is plugged in?

ChristopherM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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