Randomly reboots
KJBILITZ
Enthusiast - Level 2

I have an Ellipsis 10 (purchased 12/18). For the last couple of months it just randomly reboots and optimizes the apps. I have seen many, many posts about troubleshooting this problem. Obviously, I'm not the only one with this problem. But I have not found any solutions to the problem. I have done all the things suggested (factory reset, soft reset, delete apps, etc) and none work. Has anyone found a solution to this problem? Unfortunately, the warranty ran out in December and I'm stuck paying for a tablet that is totally undependable.

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27 Replies
MATHISBL69
Newbie

I finally just gave up on the ELLIPSE 10 and had them replace it with the Samsung Tab E 9.6. Great tablet, but it doesn't have any way of getting a keyboard for it which was my main reason for getting the 10 HD. Very disappointed in Verizon and this whole situation.

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dexman
Community Leader
Community Leader

Can the tablet support a Bluetooth keyboard?

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KJBILITZ
Enthusiast - Level 2

Thought I would give an update. I was instructed to call Verizon support. I did and explained I had done all the troubleshooting suggested on this site as well as a number of others, to no avail. The tablet continues to randomly reboot and optimize. The support person said because the warranty had expired and there was no insurance on it, “her hands were tied” and they could do nothing – no return, no exchange, no refund, no discount. I could upgrade to another tablet at full price but would still have to pay for the old tablet. I bought it for work but I cannot use it for that because it is completely unreliable. I suggested that they take this tablet off the market. As soon as the contract on the tablet is done in December, it’s being canceled. Needless to say, there is no way I could recommend this tablet to anyone.

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vzw_customer_support
Customer Service Rep

We appreciate you keeping us updated about your tablet. I'm sorry we weren't able to provide a solution over the phone. We've sent you a private message to discuss this scenario. Please respond to our private message.

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dexman
Community Leader
Community Leader

Usually tablets from Samsung, Apple and other mainstream manufacturers have better reliability than Ellipsis tablets.

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KJBILITZ
Enthusiast - Level 2

When will the private message be sent?

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KJBILITZ
Enthusiast - Level 2

Where can I find this private message?

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Ann154
Community Leader
Community Leader

KJBILITZ wrote:

Where can I find this private message?

In the community inbox on the Verizon Wireless Community forum.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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KJBILITZ
Enthusiast - Level 2

There is no physical damage nor has it ever gotten wet. No corrosion at charging port.

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vzw_customer_support
Customer Service Rep

KJBILITZ, 

 

Once you are signed in to your Community Member account, you will see you inbox once you . We have sent a message to you and you should have it in your inbox. I will send you another message right now. 

 

JenelleR_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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KJBILITZ
Enthusiast - Level 2

Yes, I plug it in. If I don't, it will start randomly rebooting & optimizing. When it is not in safe mode, it will start rebooting when the battery gets to 80% or so. Yes, I'm about to give up on it.

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MATHISBL69
Newbie

I had the Ellipsis 10 HD, but  when I had to send it in for a cracked screen less than 90 after purchase I received a non-HD Ellipsis as a replacement. I wasn't pleased with that but I was told that they aren't supporting or using the HD any longer. Since getting the replacement I have noticed a great decrease in preformance as well as it randomly reboots at any time it feels like it. I am very unhappy with this entire situation and want this issue fixed, but reading all these past I am not holding out much hope.

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vzw_customer_support
Customer Service Rep

I rely on my tablet for everything, and we want you to be able to rely on yours. I am so sorry for the issue you are having with your performance, and your warranty. So that we can resolve this issue, I have sent you a Private Message.

 

RosanneM_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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KJBILITZ
Enthusiast - Level 2

Dexman, I think they got confused about who was asking the question. I would agree with your opinion though. Thank-you for that. I have done everything that has been suggested and I'm just left with an unreliable tablet.

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dexman
Community Leader
Community Leader

KJBILITZ,

I think you're correct. Most of my posts are answers, but, I sneak in a question or two every so often.  

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KJBILITZ
Enthusiast - Level 2

When I run it in Safe Mode, it reboots and optimizes when the battery gets to 50%. Of course, running it in Safe Mode means I can't use the 2 apps I need for work, which makes it kind of useless to me.

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vzw_customer_support
Customer Service Rep

KJBILITZ, We understand the importance in having access to your applications, especially the ones you use for work. Putting the tablet in Safe Mode provide us with vital information regarding the tablet. Does the tablet have any signs of physical or liquid damage? Is there any corrosion in the charging port?

 

TrinetteW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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vzw_customer_support
Customer Service Rep

KJBILITZ,

 

Let's not give up yet. While it's certainly strange that any device would choose that specific power level to reboot, have you ever let the power go beyond that amount? When it does this reboot at the 50% mark, do you plug it back in to the charger each time? 

 

RussellM_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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dexman
Community Leader
Community Leader

Having done everything listed and not been able to resolve the trouble, it looks like the tablet is defective. It could be an OS issue, but, there is no way to roll back to earlier releases.

DIALOI82
Newbie

I just noticed a list of questions asked about other ellipsis models and they also have the same issue of random shut down. It appears to be more than a v10 issue.

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