Is this on a system recovery screen? If so, you should be able to use the volume down key to scroll down to an "eMMC" option, and then volume up to select it. It should restart normally afterwards. If this isn't a recovery menu screen, or if you don't see the "eMMC" option, then can you give any more details of its current screen?
The screen is locked with Chinese symbols and the Ellipsis 7 will not turn OFF or reboot. The screen is frozen with Chinese writing.
Thanks In Advance
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Help is here! We want to make sure that everything is in plain English for you. When did this problem start to happen? Do you know if there is any sort of physical or liquid damage? Please press and hold the Power key with the Volume up and down at the same time for 5-8 seconds. This should turn the device completely off.
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