Why didn't I receive QZ331F28 update
JOSCON74
Enthusiast - Level 2

I didn't receive the OTA software CV update

21 Replies
Acrillix
Specialist - Level 2

That update was released on 05/17/2016. You should have received it. If not, I would manually check for an Software Update.

  • Fixed incorrect vzwadmin APN requests
  • Improved memory management to reduce sluggishness
  • Security patches

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JOSCON74
Enthusiast - Level 2

I appreciate VB your response I have manually checked for the 31F28 update and be I'm still not getting it could you help me out with how to connect to a computer and side load it

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SuzyQ
Community Leader
Community Leader

Are you on wifi or cellular data when checking for the update?  You need to be connected via cellular on the Verizon network to get the update.

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JOSCON74
Enthusiast - Level 2

Sorry I tried cellular network without wi Fi It says cannot connect to server

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SuzyQ
Community Leader
Community Leader

Try removing then re-inserting the SIM card.   The tablet IS an active line on your account, correct?

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markp_vzw
Verizon Employee

JOSCON74, we definitely want to make sure that your tablet is running the latest software version available. Let’s make sure you’re up to date. Please confirm your current software version. You can check this by going to Settings, About tablet, and looking under Software version.

Also, you’ll want to make sure your tablet has a sufficient amount of space to download the update. You can check available memory space by going to Settings and Storage.

MarkP_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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JOSCON74
Enthusiast - Level 2

Sorry removing and reinserting the SIM card same result can't connect to server

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JOSCON74
Enthusiast - Level 2

Yes I'm on active Verizon

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SuzyQ
Community Leader
Community Leader

Can you get online to any site (via cellular)?  Is it only the Verizon server you are having difficulty accessing?

If it's all sites, perhaps the SIM card is defective and needs to be replaced.  They are free at a corporate store.

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JOSCON74
Enthusiast - Level 2

Yes everything checks out OK except that I'm not getting update

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vzw_customer_support
Customer Service Rep

You should try getting a new SIM card.  That may correct the update issue.


noahs_VZW
Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Dkix1ey
Enthusiast - Level 2

Mylast update was in January 2016. I hope the newer updates make the system faster. Mine is pathetic

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christopherm_vzw
Verizon Employee

Hello Dkix1ey,

We definitely want you loving your tablet. What specific concerns have you been having with it?

ChristopherM_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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JOSCON74
Enthusiast - Level 2

The only error I see CV is the settings menu stops if I press APN in the More section of settings

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JOSCON74
Enthusiast - Level 2

I'm running 5.1.1 Lollipop software version QZ331F46 I think it but said that Verizon pushed out a update to version QZ331F28 I can be wrong on that

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SKalber71
Enthusiast - Level 2

I am having the same issue. I got the QZ331F46 on April 1st. I followed all the steps in this post to update including getting a new Sim card. Still it didn't update. Should I do a factory reset?

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doloresk_vzw
Verizon Employee

It certainly is helpful having the most up-to-date software. Let's work to get you updated. Can you please tell me what software you currently see on the tablet? - Dolores

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JOSCON74
Enthusiast - Level 2

QZ331F46

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SKalber71
Enthusiast - Level 2

QZ331F46

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jacknwallawalla

So qz331f28 is more recent than qz331f46?

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