customer service

I have an ellipse 7 for only a few months and it is not keeping charge.  Sometimes, if it does go on, it says there is no SIM card, but there is.  I went to the store but they told me I needed to call Ellipse support at 855-614-0403.  I have called every day for a month, sometimes more than once a day.  I get a recording that says they cannot take the call but will call back.  Each time I leave a call back number and details about the tablet problem.  No one has ever called me and now it seems I am stuck with a device I cannot use.  Does anyone know of another phone number or another way to get someone on the phone to help?

Re: customer service

'Did you start with the number below - (866) 406-5154?


Manufacturing Defect

A manufacturing defect is something that's wrong with the device itself (e.g., internal, electrical or functional problems). It doesn't include physical damage caused by outside forces.

Your options for replacing a device with a manufacturing defect are based on how long it's been since you purchased the device. Visit My Verizon to verify how long you have had your device or to view when you are eligible to upgrade.

  • Less than 1 year since purchase

    The device will be replaced at no cost. If it's been more than 15 days since purchase, it'll be replaced with a Certified Like-New Replacement

    A program provided by Verizon Wireless that offers a replacement device in the event that your device experiences an eligible in-warranty failure. Certified Like-New Replacement devices have passed a rigorous testing and refurbishment process. A Customer Service Representative can help you identify if you're eligible for this program.

    (a like unit or one of comparable quality).

    Call (866) 406-5154 from a phone other than the one you're experiencing a problem with (toll-free from a
    landline phone) or visit a Verizon Wireless store to verify your eligibility.