internet keeps disconnecting light stay white and computer freezes tell me connection could not be established when i tried to test gateway systemdied

[LLEA]

internet keeps dying unit keeps losing connection been about 2 weeks spent 3 hrs on phone with 6 people who kept transferring me to other people

[vzw_customer_support]

Two weeks is far too long to be working on something towards a resolution. We'll be reaching out via private message to gather more details to assist.

-Katie

[jav6]

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@LLEA wrote:

internet keeps dying unit keeps losing connection been about 2 weeks spent 3 hrs on phone with 6 people who kept transferring me to other people

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What kind of device do you have and how are you connecting to the internet?

[SynthpopAddict]

Are you using 5G Home Internet, with one of those cube-shaped devices which connects to the cell phone towers for internet service?  If you've got one of the older white-colored boxes, I think it's time to get a newer one because I'm not sure if the white boxes are still supported.

[vzw_customer_support · Accepted solution]

We had sent a Private Message to continue the discussion related to your connectivity issue. This issue is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.