Sorry to hear about the trouble with your Ellipsis7 tablet. A failed device is the last thing we ever want you to experience. Let's see how we can work together to get this issue addressed for you. Do you have a nearby store that you can stop in at with the device? http://vz.to/1E2tKhg We can definitely look into it for you from here as well, but we'll need to get you off of the forums since it's public. You can send us a Tweet or Facebook post here: http://vz.to/1IL2gV7 and we're also available by phone at 1-800-922-0204.
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