Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
screen locks with powered by android, will not start
bamboo10
Newbie

Holding power button for 30 seconds and restart sometimes works, and have tried about every suggestions to resolve this issue. Will work fine one day and the next it will lock up.

0 Likes
Re: screen locks with powered by android, will not start
vzw_customer_support
Customer Support

Let's get that phone unlocked, bamboo10. What make and model phone do you have? Were there any changes to the device (i.e. software update, new app added, etc) around the time it started locking up?
LynnE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes