Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Can't Replace Stolen Phone After Susupended
thelmadams
Member

Wife's phone was stolen,  Suspended line to keep bad guys from using it for their own purposes.  Tried to by Verizon qualified replacement phone.  Would only allow either upgrade existing line or create entirely new line as options in cart.   Upgrade not available for stolen phone.   So only option was to buy the Verizon qualified replacement phone for an entirely new line and account.  WHAT?!?!  This make absolutely no sense.  So after telling me to purchase a replacement phone, Verizon makes that impossible.  What's the story?   (oh and absolutely no help on this available from Verizon.)

0 Likes
Re: Can't Replace Stolen Phone After Susupended
sf295
Member

Having a similar issue. Suspended the line and before it was suspended there was insurance on it.  Now that it's been unsuspended I'm not allowed to add insurance back to it.  Can't file a claim.  Can't do anything with the line at all according to Asurion.

Total Mobile Protection is a joke.

Tags (1)
0 Likes