Change Insurance To Lower Plan

[Tmkikk]

Tonight I tried to change my insurance from account level coverage at 50 dollar plan to individual device plan for 7.25. I was told I could not change my device insurance until "open enrollment". After looking into the open enrollment, I felt that didn't apply at all In this situation. 

I see no where in my contract that I can't switch my insurance at any time that I like!!

Help

[vzw_customer_support]

Hello, Tmkikk. Did you encounter an error on My Verizon when you attempted to change the insurance plan? 

*Cassie

[Tmkikk]

I encounted an error online in my Verizon, so I started a chat and the chat person told me I could only change my insurance during "open enrollment". 

When I read the terms of my agreement it simply says that if I cancel my insurance that I have to wait for open enrollment to re-enroll. Not that I can't simply just change from one plan to another. 

[vzw_customer_support]

Hello, Tmkikk. Let's go ahead and take deeper look in to this issue for you. We have sent you a Private Note to assist you further. 

*Cassie