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Cracked screen repair

Where can I find a list of eligible devices for the $29 cracked screen repair? I was sold on the total mobile protection when I bought my Motorola edge plus because of this option, however, nobody can tell me how to get it done when I call. When I go to file the claim online it's never an option to have it repaired. a recent accident has left me with nerve damage and my hands and I have a tendency to drop things now and is not something that I'm going to get over so I thought insuring the phone would be a good idea. Except I can't seem to get a crack screen repaired I can only pay $199 to have the phone replaced, not a cheap option when you're unemployed currently and nobody can tell me why. Feels a lot like I've wasted $17 a month on insurance.