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Does my Total Mobile Protection cover LCD screen damage?
ashley31836
Member

Hi, today this morning, I accidentally dropped my Note 5. It was barely 1 feet high and there was no physical damage. However, when I turned it on, the screen would not respond and there were black lines displayed on it. After I kept turning it on and off, it got worse. Now I have a unusable phone. Will my phone insurance cover it and will I only have to pay a $99 deductible fee? Or will no warranty or insurance cover this? I heard that replacements are only available for damage that was not caused by the user. In this case, it would be my fault wouldn't it? I don't want to have to pay $200 to repair it. PLEASE just tell me if I am eligible for a replacement with my insurance or if there are any cheaper options.

Thank You.

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Re: Does my Total Mobile Protection cover LCD screen damage?
Weth
Sr. Leader

Total mobile protection covers a cracked screen.  It is going to be $199 to get a refurbished replacement.

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Re: Does my Total Mobile Protection cover LCD screen damage?
Ann154
MVP MVP
MVP

Insurance should cover a damaged screen. Warranty won't.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Does my Total Mobile Protection cover LCD screen damage?
ashley31836
Member

Oh okay so if I have the Total Mobile Protection for my device, will that cover it? And I only need to pay the $99 fee right?

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Re: Does my Total Mobile Protection cover LCD screen damage?
Ann154
MVP MVP
MVP

You'll need to read the paperwork for the insurance. I never pay for it so I only understand the basics of when it could be an insurance claim.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Does my Total Mobile Protection cover LCD screen damage?
Weth
Sr. Leader

Total mobile protection covers a cracked screen.  It is going to be $199 to get a refurbished replacement.

View solution in original post

Re: Does my Total Mobile Protection cover LCD screen damage?
ashley31836
Member

Not $99?

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Re: Does my Total Mobile Protection cover LCD screen damage?
Ann154
MVP MVP
MVP

Different phone models might have different deductible amounts.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Does my Total Mobile Protection cover LCD screen damage?
Weth
Sr. Leader

$199. I looked up your particular model in Asurion's documentation. It is $199

Re: Does my Total Mobile Protection cover LCD screen damage?
bd94s10
Sr. Member

Check with Asurion the vendor as they offer a product in some markets I read where they team up with the local ifix it place to repair the screen for much less. Not sure which markets. But Asurion will give you the details. PhoneClaim.com/Verizon

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Re: Does my Total Mobile Protection cover LCD screen damage?
vzw_customer_support
Customer Support

Thank you Ann154, for your input on everything.


ashley31836,
I’m sorry to hear that your screen is damaged. This isn’t the experience we ever want to hear about. I’m happy to see that you do have insurance! With the total mobile protection, you will be able to file a claim with Asurion. Please see this link http://vz.to/2gqy4oB for all the information that you need.


AliciaS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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