After it took me almost 2 days to get my claim approved!. Now, I don't have the option for screen replacement on a very common phone? I’m trying to compromise here? I can send my phone to family members in other states like AZ, El Paso or even send it to Asurion for the screen to get replaced and I don't have any options than to spend $250 for a refurbish replacement phone that doesn't even come with the original charger? Might think of giving customer more options or change your cruddy advertising!.
It concerns us to hear your device has screen damage, ErikaDobbins. We offer different options to make sure you have a working device. The availability of local screen replacement varies by location, as we only approve of certified technicians to make the repairs. We d recommend reaching out to Asurion to further review options and make sure you have a functional device as soon as possible. You may contact Asurion directly through their website using the link attached and selecting "Contact Us" at the bottom of the page. https://www.phoneclaim.com/verizon/ DavidR_VZW