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Tech Coach app
Tazmoe
Member

Just switched to Verizon from another carrier. Of course I added the Total Mobile Protection for my new phone. On my Verizon app it’s reflecting that I have the service, however I downloaded the “Tech Coach” app and it’s saying I don’t have any device protection.

Does the Tech Coach take a couple days to reflect my mobile protection? Should I contact Verizon to make sure I have it?

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Re: Tech Coach app
vzw_customer_support
Customer Support

Tazmoe,

 

Making sure your phones are protected is a big deal. We don't want you to have to worry about that device protection. We can check on the status of that. I sent you a private message. Please respond when you're able so we can fully assist you. 

 

-Andrew

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