I found out I had TMP. I NEVER authorized this. I always handle repairs myself. I literally just had to fix a broken iPhone screen (first time I’ve had a break in years) and took care of it myself. Why? Because I never authorized TMP and therefore owned up to paying out of pocket myself. Now I see I’ve been getting charged on 3 of 4 phones under my account for this. Incredibly frustrated right now.
We understand how important it is to know your bill details and what you are paying for. We want to make sure we get this resolved for you. Do you still have the device protection on your devices at this moment? How did you process your device upgrade?
We are stunned to see you had the Total Mobile Protection service without authorizing it, the last thing we want is for you to have a negative impression of us. We want to make things right. Has your insurance dilemma been fixed (feature removed)?
I happened to me too, $15 per month, and I've tried to remove it via chat communications and the they tell me to call the 800 number. When I call the 800 number it's automated service only. It's been about 5 days of trying to get this removed.
Being able to modify your account features is important, and we are here to assist you. Please meet us in a Private Note for assistance. Albert_VZW
The blockheads are at it again, trying to charge me for 1/2 of Total Mobile Protection this month.
FYI, every time I post a message to this forum, a Verizon member "tries" to contact me - but never makes any changes to their illegal billing activity.
However they keep trying to take my hard earned money, and are manually adding this fraudulent insurance back to my account.