During the claims process, you'll be asked a series of questions to determine if your device is eligible for cracked-screen repair.
Eligibility is determined through the claims process. It depends on the type of smartphone and extent of damage (cracked front screen only). Screen repairs will be completed using original manufacturer parts as soon as the same day.
If eligible, you'll be offered at least one of the following options to complete the repair:
- At an authorized repair location
- By a remote technician
- Through a mail-in process
All these options may not be available, and option availability is determined at the time of claim approval.
You can check your eligibility for cracked-screen repair on Asurion's website.