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new phone
alyn09
Member
‎02-18-2015 06:59 AM

My phone screen shattered and won't come on. I have total mobile protection. Will verizon replsce my phone the same day

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Re: new phone
Loquat
Sr. Member
‎02-18-2015 07:55 AM

I think you typically have to file a claim and wait for the replacement to be sent.  You can call VZW to double check...

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Re: new phone
Loquat
Sr. Member
‎02-18-2015 07:55 AM

I think you typically have to file a claim and wait for the replacement to be sent.  You can call VZW to double check...

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Re: new phone
alyn09
Member
‎02-18-2015 08:42 AM

Thanks. I hope I don't have to wait for a phone. I need it

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Re: new phone
dad_of_2
Sr. Member
‎02-18-2015 11:56 AM

My wife got sent out the same day, so we got it the next day.  The weather is slowing a lot things down when it comes to shipping, so make sure to ask about that when you call.

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