$1,000 Trade-in Device lost

[iannish]

I traded in an iPhone 12pro worth $1,000. It was delivered last year in March.  I have the UPS document proving delivery. Verizon support says they still don’t have the device and will not give me the credit. I’ve been with Verizon for 13 years and never expected this kind of sham. I’ve been talking with support for 9 months and have not received any help. Verizon lost my device and refuses to take responsibility. Absolutely ludicrous and makes me want to switch providers.

[vzw_customer_support]

iannish, over a decade is a long time to be with us, and it's appreciated. I'm sorry that there's been trouble with this trade-in situation. It is something we can look at together with a fresh look. I've sent a Private Message so we can get more details. 

-John

[iannish]

John, nothing has been done. Do you call this support? As a loyal Verizon customer, I am utterly appalled at this response.

[KH-OrnEsh]

@iannish 

To see private messages sent to you, please click on  the envelop at the top right of the page.  

To respond to the message, scroll all the way down to the "Reply" box.  

[iannish]

Yes, I know how the private messages work. But these private messages mean nothing. I have been communicating with Verizon support through them and still nothing has been done to remedy my situation.

[iannish]

Still Verizon customer support does nothing to help me. They just reply back to messages on this board to make people think that they want to help. Now, I will never get my $1,000 credit. Buyer beware, do not engage in these promotions with Verizon. You will be taken advantage of.

[iannish]

Still customer support does nothing to help me. They say because they have not found nor received the device that they cannot give me the trade-in value. I sent the device back to Verizon so I don’t understand why they don’t have it. Furthermore, I have the UPS document proving delivery. This is incredibly frustrating and I can’t believe how I’ve been swindled.

[SynthpopAddict]

Sorry to hear about your experience.  Have you tried contacting UPS to see if you can get reimbursed for the missing phone?  Otherwise, you may have to go to an outside agency and file a complaint.

[vzw_customer_support]

Hello. We are here to help with Trade-In concerns. To better assist you, I'll be sending a Private Message, please reply to it, so we can get started. 

~Maria

[vzw_customer_support]

We are here to provide support. If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here:    https://www.verizonwireless.com/support/  ~Peter

[bckat]

It's been a few months now since you posted, has this been resolved? I'm having the same issue and curious to know if/how this was resolved.