$200 Gift Card add a line popup offer

[ysoooong]

A month ago, I added a line, chose the Unlimited Ultimate plan and traded in my old phone for a new one. When I was checking out, there was a popup offer for a $200 gift card. 

It said: "You'll be able to redeem a $200 Verizon Gift Card in My Verizon after placing your order. Submit within 60 days and a Verizon e-Gift Card will be sent via email within 8 weeks and after claim validation. This offer is online only."

I clicked "accept offer."

This was several weeks ago. It was the reason I ultimately completed my order. I've received nothing via any form of communication or in any app.

I've checked the app and my offers section, still with nothing. Nothing in my email or spam folder, nothing in the mail.

There are countless threads about this same issue here and on r/verizon. How do I obtain this gift card? It was clearly designed to get people to complete their order, which it did, yet I have received nothing and neither have many people.

[ysoooong]

You can find it in your PDF version of the order details

[vzw_customer_support]

We will be more than happy to help you take advantage of this promotion. We sent a Private Message to further assist you.

~Geo

[JBHorne]

Hello - same issue here! The link in the screenshot (m.vzw.com/rebatenotification) simply redirects to the "Notifications" page. There's nothing there about the rebate. I have the same note on my PDF invoice. Frustrating it's not just an account credit or automatically applied. Verizon is probably making bank off of people who forget to redeem, or don't want to go through the hassle of links not working.

[vzw_customer_support]

Hi, we want to help and make sure you receive the correct offers. Please meet us in the Private Note we sent so that we can gather more details. 

~Gina