55+ Plan and Phone Trade-in Allowance
Wheezieky
Enthusiast - Level 1

Hi,

I have been a customer for over 15 years.

I traded in my cell phone a year ago, not realizing and shame on me, that there is no such thing as a free trade-in.

With that said, my husband and I are both over 55 and are unable to take advantage of a senior account without forfeiting our trade-in allowance.

However, when I switched to the 55+ plan earlier this month, I wasn't told that I would be receiving an email warning that I would loose the credit.

I was forced, this morning, to switch my plan, obviously that would mean more money to Verizon.  After 50 minutes of phone time, I was forced to make a switch and will be paying $15 more a month.  I hope there are no more surprises to come.

I consider this age related discrimination.  Please do not offer a plan for senior citizens that will leave out phone trade-in offers.

 

1 Reply
SynthpopAddict
Champion - Level 1

Discounts of any sort aren't "stackable", so it isn't just you as others have posted about losing something or another when they changed something with their plan.

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I'm not a Verizon employee, just another customer trying to help.