$800 trade-in not applied.
Howdydoodee78
Newbie

Loyal verizon customer,  with several devices; for years... But VERIZON talked me right into trading in my s20 for the s23 ultra. Told me they will give $800 for my s20.  Printed me a receipt saying so....  But still to this day they have not honored it, nor have I been able to speak with anyone. If I ask the app., it shuts down claiming difficulties... I also see I'm not alone ....

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vzw_customer_support
Customer Service Rep

Hello, Howdydoodee78. Help is here as your loyalty to us means everything to us. You definitely deserve some answers. Please tell me more. Do you have the trade in submission ID and tracking number? Also, which plan do you currently have? 

-Natasha

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