I have someone's trade in device information on my own Verizon account. I have chatted and talked with Verizon costumer representatives several times, but they could not give me reasonable response. All they said was "ignore it", we are gonna check it", " oh! This is serious. We are gonna investigate it."; however nothing has changed.
Hey there! We're sorry to hear about the mix up on your account. We'd be happy to take a look and get to the bottom of this for you. To begin, please send us a Private Note, so we can get started. *Kris
I talked with a costumer service representative again a couple of days ago. I would like to see the result. I have no hope, but we will see what they can do about it.
Hello,
Our goal is to provide you with the best experience. Please, send us a PM/DM, so we can address all your concerns.
Verizon is always here to help!
>Cintya
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