Almost a year without getting a credit for my trade in
Jxforema1066
Enthusiast - Level 1

It will be a  year next week since I shipped off my old phone for trade in. It was received, but I never got credited. I’ve called in several times now and was always told that they have filled out the form to get my account credited but it NEVER HAPPENS. I’m at my wits end. I’m tired of spending and hour on the phone just to get lied to. If anyone can help, please contact me, I’m about to cancel service.

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vzw_customer_support
Customer Service Rep

Jxforema1066, we're so sorry to hear that your device trade-in credit concerns have gone unresolved for nearly one year now. This is far from the experience we want for you, and we'd love to help right away. I'll be sending a Private Note to better assist.

 

~Izzy

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Jxforema1066
Enthusiast - Level 1

Thank you to Izzy for getting this solved!