We recently signed up for a WIFI Business Account. We are not able to access the account via the website. We have called customer service over FOUR times and each time we were on the call for over an hour and half. We are still unable to access our WFI business account on the internet. We have reset the password numerous times while on the call with customer service. We have changed the userid per the agent's suggestion, and still we are unable to access the account. This is the worst customer service to be on a call for over and hour and still no resolution. We left Hawaiian Telcom Internet thinking service would be better with Verizon but unfortunately that is not true. We have several accounts with Verizon and we may have to change to another provider. Does anyone know how to have a manager contact me? I am tired of going through the explanation over and over. Disgusted.
Sorry to hear you're having so much trouble. I'm assuming you're using the Business side of the Verizon website and/or the Business Support link at the bottom of the forums. If not, make sure you use those, because business accounts are a completely different part of the company.
Was someone assigned to your Verizon account? If you don't have a direct contact person, the only other thing I can think of is to attempt to register the account again as if you'd never had one. I don't know what sort of equipment it is you're using for the internet service, but if it is one of those 5G Internet Gateways (the cube-shaped item which connects to the cell phone towers for internet access), the service account has to be registered with the "phone number" assigned to the internet gateway and not some other number or other contact information.
Hi 25Unhappy, we truly would love the opportunity to help resolve this concern and ensure that the right parties are informed so we can get you back into your account. Please be on the lookout for a Private Note from us and we can work on this right away!
-Christy
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