Can't cross trade phones without losing money
class3nh
Enthusiast - Level 3

VERY Frustrated here! 20 + yrs as a customer.   At the end of our 2 year "device payment plan"  with a 55+ Loyalty Unlimited Plan 2 lines.       I have a IPhone 12 Mini and a Samsung S21 Galaxy  for 2 yrs now.  LOST money on the previous "trade-in money" deals.  ( had to fight for everything 2 yrs ago.      According to Verizon's Website, I wanted to trade BACK to a Samsung S23+ ( give up my Apple Mini as I ONLY had the APPLE due to having MFI ( made for IPhone) Hearing Aids. NOW,  my NEW HAs are compatable with a Samsung.  ( thus the reason why I wanna go back to the  Samsung)   OK, now Verizon wants to give me 220.00 for the I Phone ( which is the BEST they will give me)  towards the S23.  The WEBSITE (Verizon's website) tells me I can get the trade deal for 5.50 per month for 36 mo ( I'm copied and E Mailed the info along with showing the Agent the "deal" offered.  I'm told it's not possible and It's gonna cost me about 22.00 a month ( getting lowballed here) and this is NOT the way long term customers deserve to be treated.  I'm also being told I need to "upgrade my plan to a 5g plan" which I'm already on. thus it will cost me more $$ out of pocket.   I think we may be done with this whole fiasco. 

Has anybody else felt this way? 

 

Re: Can't cross trade phones without losing money
vzw_customer_support
Customer Service Rep

Hi! We would be happy to take a deeper look at your concerns, and review any offers and promotions you qualify for. Send us a Private Message to get started.

*Whitney

Re: Can't cross trade phones without losing money
class3nh
Enthusiast - Level 3

Hi Whitney

I've been round and round with Agents, who keep telling me the trade isn't possible ( I Phone to a Samsung) yet the Official Verizon Website tells me I can trade to another phone ( the samsung)  for 5.50 per month ( which I'm ok with) But the agents can't see that trade on their end ( even if I send them a copy and paste ) to that deal. 

I'm at a point where I want to either go to another Carrier, or get a unlocked Samsung, hold onto my Mini 12 or sell the I Phone privately.

I've also been told  It's in my best interest to stay with the Apple ( and get a new IPhone 14Plus )  for 2.,77 per month  that's IF I upgrade my current plan to a "Unlimited 5 g plan" ( I currently get 5G service in Las Vegas)  Personally I've been tol I can keep my 55+ Loyalty Unlimited plan at 50.00  per line ( I currently pay 45 perline but am skeptical of this new plan

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Re: Can't cross trade phones without losing money
class3nh
Enthusiast - Level 3

I JUST looked at my Quote for the "NEW DEAL"  and it's at 186.xx  per month! WHY ????   I'm not getting any kind of deal.  I guess that says it all.

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Re: Can't cross trade phones without losing money
class3nh
Enthusiast - Level 3

Via 7 different private messages, and not being able to respond ( I have exceeded the number of messages allowed) message. I'm at a point where I'm getting nowhere. 

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Re: Can't cross trade phones without losing money
vzw_customer_support
Customer Service Rep

Class3nh, thank you for bringing this to our attention. I will be sending you a Private Note to continue. 

*Kaylea

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Re: Can't cross trade phones without losing money
vzw_customer_support
Customer Service Rep

Hey there, we want nothing more than to cover all you concerns today. Please DM us, so we can find your best solution.

*V

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