Returned my phone for an early upgrade (having tracking proof) now potentially being billed for phone Verizon says they haven’t received. Two weeks ago, I spent 30 minutes at local Verizon store while they talked with customer service and they said they confirmed they got my phone and I was good. I am so upset. They are so messed up. If someone from Verizon that could really help, how do I fix this?
We're sorry to read that you've been having issues with your return. When did you return your device? When did you receive confirmation that the device was returned?
~Freddy
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