Been about 3 months since we switched to Verizon and absolutely been a nightmare since then. We have had very bad customer service even at Verizon store and in phone call services as well. We were promised by a version care specialist during our phone call for a reduced monthly bill along with all the promotion still on the account but we never received the promotion neither the monthly reduced bill. We called again to the customer service and they made some changes to make it look like the monthly bill is reduced but then after a month later, we received an email saying we no longer are eligible to receive the promotions on the devices because " we apparently changed the plans" into an "ineligible plan". We can even provide proofs of the voice recordings of the call we had with the Verizon care specialist and their promissory but we were told that we can't receive any promotion as we are existing customer now. I was even told that the trade in we had with one of the device no longer is eligible for the trade in value. Really need a way to raise this issue to the corporate.
gaslami0227, allow us to start by apologizing that you have had to go through all of this. This is not the experience we would want for you. You should always receive proper information the first time you reach out to us. We are sorry if this did not occur. In regard to offers and promotions, they can have certain stipulations. If they are not met, then they can be removed. If a trade in offer was removed due to changing to a lower plan, you can always go back to the higher plan to receive the promotion back.
-Christine
I called again today and they said that I wouldn't be receiving any promotions that I had since they changed my plan from a higher plan to a lower plan. Even if I were to switch back to the higher plan, they said I am not going to receiving the promotions I had. How does this even make sense? First they didn't tell me I won't be eligible for the promotions on the devices if I changed my plans and then they send me high monthly bill and I am not even allowed to fix it? I was told I am going to receive my monthly bill of $176.36 and then it would take effect into from January 23, 2023 because the account was set up recently ( have the voice recording proof of the call for this conversation). We had a phone appointment set for January 23 to check if that new monthly bill was set into account or not but we never received any call from that representative. So we called back on the same day and tried to reach the same person but we were only getting our calls transferred from one representative to another and having to repeat the same situation again and again to each of them was very overwhelming. Then one of the manager changed our plan that day saying our monthly bill is lowered and didn't tell us the promotions will be gone. Now our monthly bill is above $300 which is very high for us. Now tell us how we can have this issue solved? Please give us a way to contact the corporate because the customer service we are receiving is not solving this issue for us.
Oh no! We are sorry to hear about these issues. We are happy to help! Go ahead and PM us! *Nicki
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