Device promotional credit removed

Berndavis
Newbie

Just received an email that my trade in credit was removed from my account.  Need customer service to contact me please

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jethomas007
Enthusiast - Level 2

Yes, this has been happening quite a bit it seems. Particularly if you send it in. Or, they will give you the credit and make you pay it down over 40-50 months, effectively locking you into a contract. 

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vzw_customer_support
Customer Service Rep

We're here to help regarding your concern. Does the email indicate any reason for the removal of the promotional credit? ~Peter

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