Device trade
Mariacast27
Enthusiast - Level 1

I sent in a working device that was suppose to give me store credit of $180 and was told device was not turning on when infact I traded it in because of how bad the battery was on those devices due to it taking long period of time to charge and the charge not lasting very long. They said they won’t give me my store credit  but also won’t send me my device back in return. Wierd how they won’t accept devices in-store so they can do this to people. Smart I guess.   Customer service lady said they won’t risk thier company for just $180 of mine but multiply that by thousands of others, some even up to 800 in store credit and we are talking about ALOT of money. Anyways I will be putting an end to my 9 lines with them unfortunately. DON’T SIGN ANYTHING THATS HAS TO DO WITH TRADE IN DEVICES WITH THEM!! Because if they say it’s not working you signed and there is nothing you can do… just sell your devices elsewhere save yourself the trouble!

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Re: Device trade
Mariacast27
Enthusiast - Level 1

Also adding I had to pay 20 shipping box because they only provided the label and was told they were supposed to give me options and they didn’t so when I took it to ups the ups employee turned the WORKING tablet off for me AND PACKAGED IT FOR ME!

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Re: Device trade
vzw_customer_support
Customer Service Rep

We're sorry to read about the situation you are having with your trade in. We would like to help. Please send us a private note to get started. ~Peter

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