Did Not Receive Promised Phone Trade-In Amount
JOHHIC16
Newbie

traded in 2 phones.......promise 800.00 per phone....only received 400.00.....no help with customer service..

 

RIP  OFF

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Re: Did Not Receive Promised Phone Trade-In Amount
kstreetpolitico

I was promised $800 for two phones but was only credited $700. I called and they did a promo correction. Do you have a screenshot or something of the original $800 offer? Have you checked the website to see what they are offering right now for that phone?

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Re: Did Not Receive Promised Phone Trade-In Amount
vzw_customer_support
Customer Service Rep

Good morning, JOHHIC16. My name is Antonio and I hope you are having a great day. I also appreciate the excellent opportunity to be of assistance via this channel.

 

We want to make sure that you get the promotions that you are eligible for. Please note that some trade-in phones have different promotional values based on the phone models that you trade-in. 

 

We sent you a private message to assist you further, please reply to that message and we'll be happy to access your account and check your promotion eligibility.

-Antonio

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Re: Did Not Receive Promised Phone Trade-In Amount
JOHHIC16
Newbie

cannot find your message?????????????

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Re: Did Not Receive Promised Phone Trade-In Amount
vzw_customer_support
Customer Service Rep

No worries, JOHHIC16, we've sent you another one. 

~Baldo

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