Did anyone get their Beats Fit Pro over Black Friday?
Kassandra7
Newbie

Hi everyone! 

Over Black Friday, I had gotten the iPhone 14, iPad, and Apple Watch combo at me store.  I was also informed that I would be getting sent a beats fit pro for free since I had purchased the combo. I’ve stopped by my store a few times asking for updates and I’ve been told that it wasn’t a “store deal” so they aren’t in charge of it and to contact Verizon directly. Verizon keeps telling me to go to the store. When I went back to the store the most recent time, I was told it would take 4-6 weeks. It’s been almost 2 months of this back and forth stuff, and we are hitting the 6 week mark.

I was just wondering if anyone else has been having problems and how to go about getting these?? It was part of the reason I decided to just go ahead and get the watch.. 

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Re: Did anyone get their Beats Fit Pro over Black Friday?
vzw_customer_support
Customer Service Rep

Kassandra7, thank you so much for the messages. We want to make sure that you are getting all the details that you need to know about the promotions that were being offered on Black Friday. There is a bit of an update on how long this process can take. You would receive an email within 8 weeks of purchase for the details of the Beats Fit Pro. Have you received an email with this information at all? 

-Kevin

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Re: Did anyone get their Beats Fit Pro over Black Friday?
Kassandra7
Newbie

No, I haven’t gotten anything. I’ve been checking my email, my junk, even my mother’s email/junk since I am an authorized user on her account. Every time I’ve tried to ask for an update I’m told to go to the store, who say they don’t know how else to help. 

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Re: Did anyone get their Beats Fit Pro over Black Friday?
vzw_customer_support
Customer Service Rep

Hello, Kassandra. It is nice to meet you. I would love to help with your Beats. I have sent  private message so we can further help you. 

-Amber

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Re: Did anyone get their Beats Fit Pro over Black Friday?
Katydid0518
Enthusiast - Level 1

Did you ever get any resolution? I went into the Verizon store and now they can’t find any record of even having that promotion.

Re: Did anyone get their Beats Fit Pro over Black Friday?
Katydid0518
Enthusiast - Level 1

I have had the same issue. No email and no one can help. 

Re: Did anyone get their Beats Fit Pro over Black Friday?
vzw_customer_support
Customer Service Rep

@Katydid0518

We're sorry to hear that you're having so much trouble with a promotion, but there's a bit more that we'd need to know about in order to assist you. The requirements for this promotion where you can get free earbuds required you to either upgrade or purchase as a new line specific phones, along with the qualifying earbuds at the same time. For Beats Fit Pro earbuds, that required one of several Apple devices to be purchased. What device did you get? Did you purchase a Beats Fit Pro in the same transaction? An email would then be sent to you as early as 11/30/22 confirming that you would be eligible for a virtual prepaid Mastercard that reimburses the earbuds, with a 2nd email sent if you have not activated the device yet, and a 3rd with the virtual prepaid card inside provided all requirements have been met. 

-Russell

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Re: Did anyone get their Beats Fit Pro over Black Friday?
bc_jr9
Newbie

I'm experiencing the same issue. I bought 2 of these with 2 of my upgrades on Black Friday. When you add your phone to your cart/bag it tells you that these are eligible and you would receive a virtual gift card within 8 weeks. I chatted with someone 2 weeks ago and they assured me I'd receive them on 2/12. I was chatting with another agent Summer today and while she was looking into it the chat window disappeared. Seems like Verizon is trying to sweep this under the rug and scrub it from the internet.

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Re: Did anyone get their Beats Fit Pro over Black Friday?
vzw_customer_support
Customer Service Rep

Good morning, bc_jr9. We are happy to help you as much as possible with your promotion concerns. We will send you a private message for further assistance.

-Antonio

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Re: Did anyone get their Beats Fit Pro over Black Friday?
bc_jr9
Newbie

No need, This has been resolved. After a long chat I was able to get a resolution

 

Thanks

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