Did anyone get their Beats Fit Pro over Black Friday?
Kassandra7
Newbie

Hi everyone! 

Over Black Friday, I had gotten the iPhone 14, iPad, and Apple Watch combo at me store.  I was also informed that I would be getting sent a beats fit pro for free since I had purchased the combo. I’ve stopped by my store a few times asking for updates and I’ve been told that it wasn’t a “store deal” so they aren’t in charge of it and to contact Verizon directly. Verizon keeps telling me to go to the store. When I went back to the store the most recent time, I was told it would take 4-6 weeks. It’s been almost 2 months of this back and forth stuff, and we are hitting the 6 week mark.

I was just wondering if anyone else has been having problems and how to go about getting these?? It was part of the reason I decided to just go ahead and get the watch.. 

0 Likes
32 Replies
Kassandra7
Newbie

No, I haven’t gotten anything. I’ve been checking my email, my junk, even my mother’s email/junk since I am an authorized user on her account. Every time I’ve tried to ask for an update I’m told to go to the store, who say they don’t know how else to help. 

0 Likes
Katydid0518
Enthusiast - Level 1

Did you ever get any resolution? I went into the Verizon store and now they can’t find any record of even having that promotion.

Kassandra7
Newbie

I have not gotten a resolution yet. My latest “update” was that I would be contacted in 3-5 days regarding them. It’s now been a week with nothing. 

0 Likes
vzw_customer_support
Customer Service Rep

Hi Kassadra! Our goal is to provide you the best experience. Please send me a DM and allow me the opportunity to assist you as you deserve.

>Eduardo

0 Likes
vzw_customer_support
Customer Service Rep

Hello, Kassandra. It is nice to meet you. I would love to help with your Beats. I have sent  private message so we can further help you. 

-Amber

0 Likes
Katydid0518
Enthusiast - Level 1

I have had the same issue. No email and no one can help. 

vzw_customer_support
Customer Service Rep

@Katydid0518

We're sorry to hear that you're having so much trouble with a promotion, but there's a bit more that we'd need to know about in order to assist you. The requirements for this promotion where you can get free earbuds required you to either upgrade or purchase as a new line specific phones, along with the qualifying earbuds at the same time. For Beats Fit Pro earbuds, that required one of several Apple devices to be purchased. What device did you get? Did you purchase a Beats Fit Pro in the same transaction? An email would then be sent to you as early as 11/30/22 confirming that you would be eligible for a virtual prepaid Mastercard that reimburses the earbuds, with a 2nd email sent if you have not activated the device yet, and a 3rd with the virtual prepaid card inside provided all requirements have been met. 

-Russell

0 Likes
dmegli
Enthusiast - Level 2

I have the EXACT same issue as everyone on here. Was told if I fronted the $130 that I would Get a Mastercard gift card for the same amount effectively making them free. Never got the card and now support tells me that no such promotion ever existed.

0 Likes
JHblues
Enthusiast - Level 2

I'm experiencing the same situation. Can a Verizon Support team member let me know how I can send a direct/private message to get help?

0 Likes
dmegli
Enthusiast - Level 2

Just file a complaint with BBB. You will get a call from Verizon Executive relations within 24 hours of filing and they will probably help. 

This is clearly a HUGE mistake by Verizon and they are refusing to own up to it. 

0 Likes
Richard2023
Newbie

I’m still waiting for my visa gift card and now when I talk to people on the phone they say they don’t have any history of the special I receive

0 Likes
vzw_customer_support
Customer Service Rep

We hate to hear that this has been your experience. Let's take a look at what's going on. Please send us a private note for personalized assistance.

~Sonia

0 Likes