Verizon was advertising $800 for trade-ins last fall. I purchase a new ph via chat & was guaranteed $800.
When I went to fill in the trade-in form after my purchase, I was told it was worth a fraction of the guaranteed $800. I knew I shafted by their false claims. Yesterday, I found some screenshots of that conversation when I was guaranteed $800 only to be told that it wasn't worth a bucket of rocks.
Did anyone else have this issue? If Verizon did this to me, how many other customers got a line, too?
Good morning, and thanks for reaching out. Making sure you get exactly what you pay for including money back is very important to us. We are here to help. I can take a look at things if you'd like from a diferent angle. If so, just send a Private message when ready.*Justin